Exports Coordinator

Carolina, Puerto Rico
Full Time
Technical Services
Mid Level
  • Coordinate and ensure timely bookings on customer behalf
  • Working as part of a team to deliver satisfaction in exports for all accounts
  • Audit charges for accuracy prior to sending to accounting for payment
  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, ) complying with regulations and internal procedures
  •  Ensure accurate and timely data entry into our operational system
  • Administrative skills to complete all required paperwork for the export process  
  • Continuously monitor shipments from the point of receipt through to delivery  
  • Continuously monitor shipment temperature when and where applicable ensuring compliance.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Able to assist in file billing and queries relating to costs . 
  • Have great interpersonal and customer care skills to build relationships with clients and answer questions / queries as they arise in an accurate and timely manner 
  • Ability to organize and prioritize work in a fast-paced targeted environment.
  • Communicate continuously with Carriers, Agents, Clients and all involved parties to ensure optimum cargo processing with established due dates.
  • Perform shipment tracking and tracing and anticipate/communicate potential delays or issues that may affect service levels.
  • Read all e-mails in the morning to clarify any doubts or difficulties with the entire Exports team.
  • Print all Invoices payable received: Agent, Airline, Carrier and other.
  • Escalate any problems as they arise and seek to find solutions  
  • Liaising with various suppliers in Puerto Rico and sending the freight via air freight or ocean freight
  • Assisting with the exportation of shipments containing pharmaceutical products and ensuring compliance of the same. Remaining compliant with the pharmaceutical specific IATA course
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the SOPs
  • Meet KPI standards, as per the company procedures
  • Responsible for all shipment-level communication between E.T.H. Cargo and all carriers, airlines, and vendors
  • Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company
  • Effective interpersonal skills excellent pro-active communication and customer service
  • Perform additional duties as assigned
  • Work as a team on department issues
  • Receive training/support
  • Meet/exceed expectations
  • Support on cargo movement/pricing
  • Receive leadership/guidance/support

EDUCATION AND QUALIFICATIONS

  • High School Diploma, Bachelor’s Degree in Business preferred
  • Minimum of 3+ years of direct experience

LANGUAGE SKILLS

Fully Bilingual in English and Spanish preferred .

External Contacts
Clients
  1. Carriers, Agents and Suppliers
  2. Customs and Government Agencies

GENERAL SKILLS

  1. Ability to work and interact with all departments  in the office.
  2. Time management skills.
  3. Excellent attention to detail.
  4. Work well in a team environment
  5. Able to maintain confidential information.
  6. Priority in Customer Service
Shift: 9:00am to 6:00pm Monday thru Friday. Available for Over Time  when needed.

PHYSICAL AND MENTAL DEMANDS

The position requires sitting, standing and walking associated with a normal office environment, talking and hearing. This position requires minimal weight to be lifted or force to be exerted.
 

"Drug Free Workplace Policy: In accordance with our commitment to maintaining a safe and productive work environment, all applicants for employment with our company are required to affirm their commitment to a drug-free workplace and consent to pre-employment drug testing as a condition of employment."

Share Tech Group is committed to being an equal opportunity employer, fostering a diverse and inclusive workplace where all individuals are treated with respect and provided with equal opportunities for employment and advancement.

"Drug Free Workplace Policy: In accordance with our commitment to maintaining a safe and productive work environment, all applicants for employment with our company are required to affirm their commitment to a drug-free workplace and consent to pre-employment drug testing as a condition of employment."

Share Tech Group is committed to being an equal opportunity employer, fostering a diverse and inclusive workplace where all individuals are treated with respect and provided with equal opportunities for employment and advancement.

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*